11. What are the causes of the dividend payment not processing?

The causes of dividend payments cannot be processed are as follows:
i. Creditors do not/fail to submit active bank account information and certified account statements;
ii. Information such as account number, address and personal information of creditors is incomplete/inaccurate;
iii. Creditors cannot be traced (deceased/creditor is a company/dissolved firm); or
iv. The declared amount is less than RM 5.00.